Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.

Once we receive your order, we aim to process it right away. You can cancel or modify your order within 2 hours of placement. After this window, our team begins processing, and we are unable to accommodate modifications or cancellations. Please contact our support team for immediate assistance.

We offer a standard discount on your first purchase when you sign up for our newsletter. We run sales rarely and recommend subscribing to stay notified of exclusive events while stocks last.

Currently, we ship to the United States and the European Union. We plan to expand to more countries soon; please sign up for our newsletter for updates.

To ensure the fastest delivery, orders for the European Union are shipped from our facility in France. Orders for the United States and all other regions are shipped from our facility in the US.

We offer free shipping domestic shipping across EU and Switzerland for all orders above €300. For orders under €300 a flat rate of €10 will be added during checkout.

Orders are shipped domestically within the US and EU, so no customs duties apply for these regions. For future international destinations, the recipient is responsible for all import duties and local taxes.

In-stock items have a handling time of 2 business days. Delivery times vary by location but typically range from 3–7 business days once dispatched.

Items must be postmarked for return within 14 days of delivery. To be eligible, items must be in original condition with tags attached and free from any signs of wear, scents, or marks. See our full policy here.

Yes. If you would like to exchange an item for a different size or color, please contact us at so we can assist you with the process.

Please inspect your order upon arrival. Any damages, defects, or incorrect items must be reported to us here within 48 hours of delivery to be eligible for a replacement or refund.

All Studio Vrai products are manufactured in our in-house facility in India. By utilizing our own atelier, we maintain small-batch production to ensure premium quality and ethical craftsmanship.

Pre-Order: You pay upfront to guarantee your item from an upcoming restock.

Made to Order: The item is crafted specifically for you after the order is placed. This typically takes 2–3 weeks; the specific timeline is displayed on the product page.

If an item is out of stock, joining the waitlist allows you to receive an email notification the moment the item is restocked.

Please follow the specific care instructions located on the inner label of each garment. Detailed care recommendations are also provided on each individual product page.